Health Services Delivery Officer-HSDO

Green Zone Agencies (GZA) vision is to have an empowered community with unlimited opportunities for all.

We are implementing a 5 year orphans and vulnerable children (OVC) program known as USAID 4TheChild in partnership with Moi University College of Health Sciences (MUCHS -lead partner), Make Me Smile Kenya (MMK) and Kenya Community Development Foundation (KCDF) in the entire Kisumu West Sub County, Kisumu County. The goal of USAID 4TheChild program is to increased use of quality county-led health and social services for targeted children and adolescents in Bungoma, Busia, Kakamega, Kisumu and Siaya counties in Kenya” The program will seek to help most disadvantaged children, to save their lives, defend their rights, help them fulfill their potential whilst empowering local and county-level OVC stakeholders to strengthen the formal and informal HIV, child protection systems and services as well as linkages between them, including multi-sectoral service referrals and coordination to ensure quality service delivery to OVC and their Households.

To advance this, GZA desires to integrate OVC/HCBC with the ART (AIDS Relief) and other on-going OVC-PEPFAR programs. Ensure that the OVC program integrates agriculture and microfinance to promote food security and improve incomes, Initiate collaborative activities with county partners, including Ministry of Gender, Children & Social Development, Children’s Department and other National organizations as appropriate. To create ownership and sustainability, the program will implement J2SR within the coverage area, involving the private service providers as key stakeholders and contributors in OVC service delivery.

GZA wishes to recruit the following:

Position:  Health Services Delivery Officer-HSDO.       (1 Position)                                 

Area of Operation: Kisumu West Sub County in Kisumu County.

Purpose: The HSDO will serve as an HIV treatment advisor, providing technical input grounded in strong clinical and scientific knowledge and demonstrated public health understanding. S/he will provide technical assistance, monitoring and capacity building on the Quality Facility and Community based HIV Case finding, Linkage, Care and Treatment and Retention for Adults and Children in Kisumu West Sub County. S/he will be a major technical contributor to the annual work planning at the Sub county level, participate in technical thought leadership, communication and relationship management with key partners/stakeholders, and facilitation of knowledge sharing on key aspects of population group program service delivery, especially those related to clinical services across the cascade. The person will be assigned to lead all enrolled CALHIV activities with care and treatment partners within the Sub County. The HSDO reports to the OVC Service Delivery Coordinator (OSDC). The HSDO  will be responsible for providing technical support to all staff managing OVC programs in the field and ensuring appropriate implementation as per the approved activities, support in writing periodic reports, hold technical meetings, work with all stakeholders involved and represent GZA externally to appropriate forums. The HSDO will facilitate linkages and access to quality health services to OVC and their families. The HSDO will have theoretical knowledge of and practical experience in child health and nutrition, psychosocial support, education, HIV prevention, care, treatment and support including health referral system at county level. The HSDO provides technical leadership in HIV testing, HIV risk screening, Viral Load follow-up, nutrition and health education. At site or sub-county level, the HSDO will work with and provide support supervision and mentorship to Project Assistant – Health Services.

Specific Duties and Responsibilities

The HSDO will be required to: Improve case identification, enrollment of CALHIV, and rendering health services using Case Management approach, Strengthen linkage to and initiation of ART , Facilitate use of effective regimen, Enhance adherence and retention, help in strengthening the health system with an ultimate goal of viral load suppression.

Specifically, the HSDO will:

  • Be in charge of the entire Healthy domain in the program
  • Provide on-going technical advice on the development and implementation of HIV clinical services for CALHIV and HIV positive caregivers.
  • Develop and translate technical guidance, program and other data, and scientific literature to ensure that programs have access to high quality information on relevant best practices in HIV programming, with a focus on HIV treatment.
  • Support program design and implementation to strengthen the HIV clinical services continuum, including key elements such as: population-specific testing and linkage services; treatment initiation/retention; scale up of viral load monitoring; and appropriate treatment regimen transition.
  • Review, monitor and analyze key USAID 4TheChild program indicators and other data.
  • Develop technical guidance, manuscripts, and technical considerations to help further the available science supporting USAID 4TheChild program, and to ensure that staff have access to relevant best practices and performance data, with a focus on HIV treatment.
  • In collaboration with the MEL officer, use appropriate tools and mechanisms to monitor and evaluate the progress of the set goals and objectives/ KPIs.
  • Visit intervention sites and care and treatment partners to provide technical support as well as advise to project staff- with the view of improving operational aspects of the program.
  • Participate in performance evaluation of intervention sites, identify performance gaps and recommend suitable improvement plans.
  • Ensure strict adherence to project plans as envisaged in GZA guidelines, donor philosophies and in conformity with national and international standards.
  • Cascade JMW initiatives in the program
  • Organize and document action points on joint support supervisions for all project sites with MOH and SCASCO.
  • And any other duty as will be assigned by the supervisor.

Academic qualification.

  • Minimum level of Higher Diploma or Degree or in Clinical Medicine, Nursing, or relevant academic qualifications.

Professional Experience:

  • At least 3+ years of experience in designing, implementing and managing HIV and health focused clinical and community services. Experience working with OVC-CALHIV is highly desirable.
  • Demonstrated knowledge of and experience with PEPFAR and clinical programming, including HIV testing and counseling, STI diagnosis and treatment, and post-violence care.
  • Familiarity with Kenya’s institutional, policy and programming context for HIV clinical and community services.
  • At least 3 years’ experience in implementation of US Government-funded projects.
  • Demonstrated ability to work effectively with a range of stakeholders including government representatives, local community organizations, donors and other stakeholders.
  • Demonstrated ability to transfer knowledge through formal and informal training.
  • Experience in staff supervision, good coordination skills as well as the ability to work in a team.
  • Demonstrated ability to implement case management in OVC programing.
  • Experience in resource mobilization will be an added advantage.

Applied Knowledge & Skills:

  • Excellent oral and written communication skills.
  • Strong influencing and negotiation skills.
  • Strong consultative skills.
  • Strong critical thinking and problem solving skills to plan, organize, and manage resources for successful completion of projects.
  • Ability to motivate, influences, and collaborates with others.
  • Ability to build positive local working relationships with local communities, government officials and where appropriate, donor representatives. 
  • Licensed motor bike rider will be an added advantage.


  • Ability to work independently and manage a high-volume workflow.
  • Relevant computer software skills (including, at a minimum, the standard applications in MS Office).
  • Strong interpersonal, writing, and oral presentation skills in English, Kiswahili and Local language will be an added advantage.

Job Title: Health Services Delivery Officer -HSDO.
Area of Operation: Kisumu West SubCounty Kisumu County
Job Type: Full Time

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